Identity & Access Modernization
Architected and deployed 120+ SaaS applications with SAML SSO and RBAC through Azure Entra, reducing authentication friction by 40% while strengthening identity governance and incident response reliability.
Eric Auensen
Building secure, scalable IT systems that keep teams productive. Focused on IAM, SaaS operations, and reliable employee experiences.
About Eric
I enable and empower teams to work seamlessly and securely with the best IT tools and systems. As a senior IT administrator, I bring a customer-centric mindset, balancing deep technical expertise with strong communication, collaboration, and ownership.
Rooted in systems design, IAM, and SaaS administration.
About
Focus on impact, not friction.
My mission is to enable and empower teams to work seamlessly and securely with the best IT tools and systems. With experience supporting global teams across startups, enterprises, and government, I specialize in systems design, IAM, and SaaS administration.
I have led initiatives that include building scalable onboarding and offboarding workflows, deploying secure SSO integrations, maintaining 100+ SaaS apps, and improving service desk performance. My toolkit includes Okta, Azure Entra (AD), Google Workspace, Slack Enterprise, Atlassian, ITSMs, Zoom, and beyond.
I have delivered measurable outcomes: reducing login issues by 40% through RBAC and SSO improvements, saving $200K+ in SaaS costs, and resolving 95% of support tickets within SLA. I also enjoy mentoring junior team members and building documentation that makes complex processes simple.
Collaboration is foundational. I believe resilient systems come from understanding the people who use them, listening to feedback, and solving problems together. My goal is to build reliable, automated, and secure environments that elevate the employee experience and support business goals.
Projects
Projects and Impact.
Global IT Operations
at Scale
Managed 1,500+ hardware and SaaS access requests with 100% SLA adherence, improved onboarding through automation and documentation, and reduced setup time by 25% across distributed teams.
SaaS Governance & Service Reliability
Built IAM and SaaS governance foundations across global teams, delivered 95% same-day ticket resolution, and standardized provisioning, access controls, and integrations across Okta, Jamf, Google Workspace, and Atlassian.
Articles
Writing and perspective.
The Importance of Soft Skills in IT
Published August 6, 2014.
View on LinkedInSkills
Core systems and security administration.
Contact
Let's make IT secure, seamless, and scalable.
Start a conversation
If you're scaling a growing organization or strengthening enterprise IT leadership across systems, security, and operations, I'd welcome the opportunity to connect. Please send a message below.
Snapshot
- Senior IT administration
- Systems design, IAM, and SaaS administration
- Automation, security, and service excellence
Recent Certifications & Badges
- Atlassian Certified Associate: Jira Software Essentials (2024)
- Rippling Certified: Identity & App Management (2023)
- Career Essentials in Generative AI (Microsoft + LinkedIn)
- Introduction to ITSM (Atlassian)
Previous Certifications
- Okta Certified Administrator
- Slack Certified Administrator
- Hyland OnBase Certified System Administrator